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Privacy Policy

The following information constitutes our privacy notice. In this document, “we”, “our”, or “us” refer to Chapman Air & Heat.

Our registered office is at 10750 Sandhill Rd, Dallas, Texas, 75238, USA, We are a company registered in the United States of America.  

You can contact us by e-mail about privacy by email.

Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We take the protection of your privacy and confidentiality seriously. We understand that you are entitled to know that your personal data will not be used for any purpose unintended by you and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.

Our policy complies with applicable law, including that required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website or otherwise.

Personal information we may process

We aim to process data, whether personal data or not, only to the extent necessary for us to provide our clients with our services and for other agreed purposes.

Often, we may aggregate information in a general way and use it to provide class information. If we use it for this purpose, you as an individual will not be personally identifiable.

Personal information that we may process may include the following:

Client information

If you are a client, personal information may include your identity and contact information, information about your family members, and financial information.

We may also process information deemed to be “special category” information, such as your race or ethnic origin, and information about criminal records.

In most cases, your personal data will have been provided to us by you. However, with your consent, or if it is necessary in order to provide you with our services, we may have obtained your personal data from a third-party source.

We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our sites, view our online content or use our mobile applications or other services; and information we collect about you from other sources.

Information we collect directly from you

We collect information directly from you when you choose to call or email us, participate in our offers, register on our websites or in our mobile applications, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:

  • Name
  • Email address
  • Postal address
  • Telephone and/or mobile number
  • Date of birth
  • Demographic information
  • Payment information (such as a debit card) and bank account details
  • Future communication preferences
  • Telephone number and recordings when you call our office

Information we collect when you visit our sites, view our online ads or promotions, or use our mobile applications or other services

We use cookies and other technologies to collect information when you visit our sites, view our online advertisements or promotions, or use our mobile applications or other services. The following are examples of information we may collect with these technologies:

  • Information about your device browser and operating system.
  • IP address
  • Web pages you view
  • Links you click
  • Company’s emails you open

Information Company’s collects from other sources

We may obtain information about you from other sources, including publicly available sources, such as the Land Registry, social media platforms or referral agents, etc. Examples of information we may collect from other sources are:

  • Name
  • Postal address
  • Email address
  • Date of birth
  • Publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user generated content

How Companies uses this information

We use the information we collect to provide you products, offers and services, to deliver to you, advertisements, offers or other content tailored to your interests, and to conduct other Company’s business operations. The following are examples of how we may use the information we collect:

  • Answer your questions or respond to your requests.
  • Develop new products and services.
  • Enroll you in contests, programs, or offers that you request.
  • Protect against or identify possible fraudulent transactions.
  • Send you email and/or postal messages with information about Company’s and other content we think may be of interest to you.
  • Telephone you about special offers and other content we think may be of interest to you.
  • Develop and provide marketing tailored to your interests, including interest-based marketing.
  • Personalize your experience on our websites by presenting products and information tailored to you.
  • Analyze the use of, and develop, our products, services and marketing. Enforce our Terms and Conditions and otherwise manage our business.

Company will only process your information in pursuance of our legitimate interest if we receive any requests related to, for example, a product or service, a call-back, or specific marketing materials; we will use your personal information to fulfil your request. Where we need to manage your account and protect you against or identify possible fraudulent transactions, we will do so in accordance with our legal obligation placed on us under law. We will seek consent from you if we need to process your data solely identified purposes. To ensure meaningful consent is obtained from you, we will provide you with reasonable notice ensuring that your consent is provided on an informed basis.

Related third party information

We may process your personal data if you have a personal or business connection with any of our clients or suppliers. For example, you may be a family member, business partner, other adviser, supplier or transaction counterparty.

The data we process may include contact information, information about your business activities, and financial information such as that relating to income and expenses.

We may be given your personal data by our clients or suppliers, or by third parties acting on the instructions of a client or a supplier.

Specific Uses of Information You Provide to Us

Communicating with you

When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

Dealing with complaints

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

If the complaint relates to information on our website and we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

We may compile statistics from information relating to complaints to assess the level of service we provide, but not in a way that could identify you or any other person.

Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience, and the website owner with statistics about the actions you have taken.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website. We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website
  • to provide a consistent personalized experience across our site
  • to record your answers to surveys and questionnaires on our site while you complete them
  • to record the conversation thread during a live chat with our support team

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information that could identify your location, such as your IP address. We also record information reported by the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website. However, our policy is not to use such data for the purpose of personal identification.

Disclosure and sharing of your information

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.

Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalize the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

Data may be processed outside the European Union 

Our websites are hosted in USA.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly, data obtained within the UK or any other country could be processed outside the European Union.

Management of Your Information

Access to your personal information

  • At any time, you may review or update personally identifiable information that we hold about you.
  • To obtain a copy of the information we hold about you, please contact us.
  • After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of information

If you wish us to remove personally identifiable information from our website, you should contact us.

This may limit the service we can provide to you.

Verification of your identity

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defense in court.

Other Matters

If you are not happy with our privacy policy

If you are not happy with our privacy policy or if you have any complaint, you should tell us.

You can find further information about our complaint handling procedure by contacting us by email.

If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we would like to hear from you.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any questions regarding our privacy policy, please contact us.

Reviews
4.1
Based on 51 reviews
Bryan Peek
09:51 13 May 21
I've used Chapman Air & Heat for 20 years now and... they have always been very professional. I recently had to have a new system installed. Tommy was great in walking me through the process. Jeff and Liz were also very helpful. The installers worked very quickly and got the job done. I've always been pleased with the work they have done. I appreciated them getting my new system installed quickly before the summer heats gets here. Great job!read more
G G
15:37 18 Sep 20
Expert technician David Miles repaired air... conditioner. Exceptional service.read more
Hugh Stephens
16:48 21 Aug 20
My technician is Bobby. He is always courteous,... competent, and professional. Chapman Air installed the HVAC units in my new build 2 years ago. There has never been a problem.I highly recommend them. Ask for Bobby!read more
Ron ONeal
15:46 30 Jun 20
Bobby is top notch. He is professional &... thorough. We trust him with our two systems every year. Their annual check up program is well worth it.read more
Mark Reaves
19:48 18 Jun 20
Bobby came out to do routine maintenance on our 4... systems. He is personable, professional, and through. He certainly seems to know what he is doing. I appreciate that. It's good to have someone I can depend upon. Thank you!read more
Laura Koebel
16:59 21 May 20
We have had Chapman Heating and Air for many... years in our home. They check our Heating and AC system each season. Our service tech Bobby always is very professional and does a great job in taking good care of our home unit. I would recommend Chapman to anyone who wishes to keep their Heating/AC System in good shape.read more
Bobby Mathew
16:29 17 May 19
Chapman air completed the summer maintenance on... all my units with care and reassurance that things are being done correctly. I really appreciate Bobby who was leading the service with his helper. They changed out my filters and did a great job. I really appreciate the customer service and support!read more
Robin Thomas
10:45 21 Apr 17
So thankful we found Chapman Air & Heat to... service our HVAC system. We went through two other companies and wasted a lot of time off work, waiting at home for service folks who did not arrive on time, did not know Trane systems, and did not fix our issue. And then we found Chapman :). They quickly called me back and sent an expert technician who arrived at the time promised. He quickly fixed our issue and was very knowledgeable and professional. Thank you, Chapman!read more
Jessica Hudson
16:44 21 Apr 16
Today was the first time I've used Chapman Air,... and I couldn't be more impressed! Gerardo was our technician and he was extremely knowledgeable and polite. He explained all the work he was doing and even showed me pictures of the work he completed. As he was working, my AC kicked on with more cooling power than I had felt in years! My house is actually COLD! I signed up for the prepaid service and I'm looking forward to having a cool house all summer! Thank you Gerardo and Chapman Air!read more
John Schmidt
02:10 19 Feb 16
This business was first class from start to... finish. Tom came out and gave a very thorough description of different units and how they work. He was very honest about what we needed for our house and did not go for the "big sale". I had a proposal the next day on several units and they were willing to work within our budget when we made the decision. The installation today was just as great. The installers were here on time, 8:30am, and finished the job at about 5:30pm. They were extremely nice, courteous, clean and very respectful to make sure I was ok with everything they were doing. They took a lot of time testing everything to make sure it worked properly, and then showing me how to use everything. The system is awesome. I look forward to working with them in the future and would highly recommend them.read more
Laura Koebel
15:41 22 Oct 15
Today I had my yearly heat check and was very... pleased. My service person was Bobby. He was very polite and did the job.read more
Rick Ashwander
20:36 11 Aug 15
Chapman air has bent over backwards for me, even... when things did not look good. Thank you Mr Chapman for being compassionate, and to Tom for being the kindest saleperson I have ever met. I would highly recommend Chapman air to anybody who needs air conditioning.read more
Frederick Merrill (Billy Laredo)
15:39 20 Jul 15
Bobby, The service Tech always does an excellent,... thorough job and I am always confident when he comes to service my units.He knows where everything is and makes my involvement minimal. He also cleans up excellently before leaving and I never need to check on anything because if Bobby did it, it was done right.May I add that he is courteous and personable and I would not want anyone but Bobby to service my units, please.I just resigned for another year before he left.Thanks Chapman Air!Frederick Merrill, Jr.read more
Deborah Ray
15:04 18 Jul 15
What a great a experience! The worker (David) was... prompt, efficient, and friendly. Pricing was awesome! We will definitely use this company again!read more
Jack Howley
23:13 04 May 15
We have the highest praise for Chapman HVAC. When... our 20 year-old HVAC system unexpectedly failed, we requested proposals from 9 companies (including the big box stores) to replace for our system (A/C and furnace). Three of the proposals were price competitive, one of which was Chapman.During our selection process, we came to understand that installation of the system is as important as the quality of the equipment. Poorly installed equipment can’t function efficiently or reliably. After carefully considering all the factors, we selected Chapman. They’ve been in the HVAC business for more than 30 years. As Chapman claims, they’re ‘large enough to serve, and small enough to care’.The Chapman representative and installer-technicians were not only competent and knowledgeable, but were also quite courteous. The installation team was prompt and efficient. We were surprised at how quickly and carefully the project was completed. Where needed, they made custom modifications to adapt to our existing duct-work at no extra charge. The jobsite was left as tidy as before. They went the extra mile to make sure we were satisfied - and we are.Because manufacturer warranties require periodic maintenance, we also selected Chapman’s annual service plan. Because they’re a local company with rapid response teams, we’re comfortable that Chapman will be available if we ever have an unexpected loss of heat or A/C.read more
Daniel Hubbard
03:28 27 Mar 15
I recently chose Chapman Air and Heat to install... a new Trane HVAC system and duct work. I was very impressed from start to finish with the friendly and knowledgeable sales representative (Tom) and the installation team (Ricardo and Robert). The sales part went very smoothly - Tom discussed the menu of options and explained the difference between systems. I felt well-informed to make the decision. Installation was scheduled three days later. Ricardo, Robert & Rene were awesome. I was impressed with their professionalism and attention to detail. They did a fantastic job on the duct work and installation - the work is a dramatic improvement over the old system and other companies I have dealt with. We were up and running again with the new system as quickly as possible and I can rest easy knowing it was done right. Thanks Chapman, Tom, Ricardo, Robert, & Rene!read more
Jose Ramirez
01:26 17 Nov 14
A TECH NAMED MARIO CAME OUT TO MY HOUSE TO FIX MY... THERMOSTAT AND HE WAS VERY PROFESSIONAL AND INFORMATIVE. THANK YOU CHAPMAN AIR!read more
Scott Williams
13:17 27 Oct 14
Chapman has done an excellent job supporting me... in the New Construction of my home. From design through install and support, the team has been professional and on-time. Field service techs did an excellent job in troubleshooting a possible issue we had after initial installation and turn-up. They arrived within an hour of my call to check the possible issue. All was resolved quickly.Also, Carla did an excellent job with the sales/ coordination of my project. She was very helpful, courteous, and professional. I have enjoyed working with the Chapman Heating & Air team...you EXCEEDED my EXPECTATIONS!Thanks,Scott Wread more
Scott Chaney
19:41 23 Sep 14
I have built two homes in Plano over the past 20... years and the last one had 8 AC/Furnace systems in it. Chapman Air did the installation and zoned it to where it gave me great control over my home and every room stayed cool as needed. They also perform two maintenance visits a year, spring and fall, to keep my equipment operating at peak efficiency. THANK YOU Chapman Air for keeping my home very comfortable and my wife very happy! I am a very satisfied customer and I have already recommended you to my friends. Keep up the good work!read more
Patricia Silos
18:54 27 Aug 14
My sincerest gratitude for the great service I... received from your dispatcher, Sandra. She provided the upmost respect and patience when I called needing my AC serviced. Thank you Sandra for going above and beyond in offering great customer service!From a happy Chapman customer read more
Priscilla Cisneros
02:24 27 Aug 14
I called chapman to fix my ac unit and it was the... best service I have received by far! The technician was outstanding and the dispatch was very helpful and nice, I loved the fast service. Very pleased with this chapman's service, I highly recommend it to anyone in need of their ac unit to be fixedread more
Gus Seutter
19:17 26 Aug 14
In June we had your company replace our 30 year... old ductwork and add some supply vents to correct an air balance issue (not enough air to some rooms.) We were very impressed with your crew. They were on time, professional and NEAT. They prepped their work areas in advance to minimize the dust. I had imagined there would be dust and debris left behind after this type of installation, but was pleasantly surprised.BTW, the air balance issue is corrected and we have already seen a decrease in our electric bill-as compared to last summer.Thanks for a job well done.read more
John Starkey
14:03 25 Aug 14
This past Sunday afternoon I accidentally cut... through my AC control cable and called Chapman when I could not get the system to come on after repairing the cable. Josh, the service man on call communicated very well with me about schedule and fees, and before he came out had me check some things to see if he could get me going without having to make a service call.He did have to come out though,and he had my system going in just a few minutes. He also made some quick checks to make sure my unit was properly charged and functioning the way it should. I highly reccommend Chapman. They are responsive and professional.read more
Elvia Cavazos
16:22 07 Aug 14
I have used your services for several years and... at times been on your annual service contracts. I am usually pleased but at times have been concerned at how quickly the serviceman is finished with cleaning/washing the units outside. I was extremely impressed this week at how the serviceman quickly walked through the basement and the three floors to assess the units before starting his work and how thorough he was in cleaning the outside units. As it was taking him longer than others had ever taken, I would look out the window to see what he was doing. He took the front off and was scrubbing and hosing thoroughly all three units. When he came inside to take care of the indoor units, he was quite sweaty (and still smelled good), pants wet from the hosing and changed out of his rubber boots. He replaced the one filter I had requested and then changed the second after showing it to me and getting my approval. Before leaving, he asked me to join him outside so that he could point out to me the deterioration of one of the units that could possibly be on the brink of going out. I liked his service very much--quiet, professional, hardworking. I feel I got my money's worth. Thank you!!read more
Nicholas Costello
13:02 30 Jul 14
Unexpected service! Fast, Friendly and Reliable!... I called Chapman Air because of a trusted friend's recommendation. (A friend who has been in the business for over 30 years, but only works on commercial accounts). He told me to call Chapman about my 3 year old TRANE and that it was probably a simple fix. I spoke to Vicki and was blown away by the level of service and follow-up. In addition to my appointment, she told me who would call to confirm, and even who my technician would be. They were all as professional and helpful as my first interaction with Vicki. Vicki then took the time to personally ensure all of my warranty records were up to date with TRANE. And throughout the process called just to provide updates. Customer service in this generation has become so poor, that I don't even think I have expectations. We're usually just a number and dollar sign, but not so with Chapman Air. Vicki completely stopped me in my tracks with her service and follow-up.It all rises and falls on leadership, so without even knowing Marvin Chapman, I know what his values are because of how his staff operates. The only call for your HVAC needs!read more
Aj Torres
21:09 01 Apr 14
I called in a few weeks ago and I wish I could... remember who I spoke with but regardless. I told her my unit would not come on. She asked me about the type of t-stat I had and when I changed the battery last I didn't know it used one. I put a new one in and the system worked. I called back to thank her because she could have scheduled a service call which I would have paid only to be told it was the battery. I appreciate the help for helping save the money. Please tell Mr. Chapman thank you for having such fine technicians.read more
Norma Aguilar
21:37 03 Feb 14
We really appreciate the quick response in... getting our furnace fixed. It went out sometime during the night this past Monday and woke up to a very cold house. Called Chapman and by 8:30 AM, Dean was here. Thanks again for a job well done. We have used you guys for years and you have always been Johnny-on-the-spot. Thanks again.read more
Tim Thompson
21:23 08 Jan 14
My years of dealing with Chapman Air have always... been positive and solution oriented. Carla English has been invaluable in getting me to the right people at the right time and taking care of whatever needs were presented. There has never been a problem or issue too tough or too big for her. She is relentless in her pursuit of making people satisfied with the end result. My experience with each individual I've dealt has been similar. Good people make a good company.read more
Kim Wright
19:13 08 Jan 14
Chapman came to my rescue! A friend refered them... to me after my heat suddenly stopped working. The customer service was great!! My younger children were home and starting to get cold, and they really seemed concerned. Chapmen took care of the problem and saved our day!!read more
Kasandra Miller
00:38 14 Jun 13
I wanted to thank Chapman for their excellent... customer services. Their prompt response to me needs when my AC went out. Install went very well and smooth. I thank you again for all the professionalism.read more
L Carroll
20:51 13 Jun 13
Chapman Air & Heat is the best of the best when... it comes to customer service and taking care of our heating and cooling needs. We are long time customers and after replacing two units this spring, we wanted to write a positive review. Even though we have a service contract with Chapman, we shopped around before replacing our units for price comparison. Chapman's prices were fair, plus an additional discount for customers with service contracts, and the installation was very professional with an accurate estimate and time frame. We always recommend Chapman to our friends and neighbors, and have only heard positive remarks about their service and products. We are very satisfied customers!read more
George Chase
01:34 11 Jun 13
Chapman Air & Heat installed our new Trane XL20i... last month and we are 100% satisfied with the installation and the professionalism of the installers. We also had a new duct system installed and the amount of dust in our home has been greatly reduced plus no more hot and cold spots. I highly recommend Chapman.read more
Samantha Towber
01:51 10 Jun 13
My experience with Chapman Air was smooth and... efficient. They were prompt and courteous.read more
Wendy Miller-Banks
17:30 28 Aug 12
Thank you for sending great guys to my house to... complete the a/c work Gerardo and his partner worked hard and diligently, they have always done such a great job! Again thank you for employing such great individualsread more
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