If you’re choosing an HVAC company for the first time, or it’s been years since you’ve needed one, the process can feel overwhelming. Your heating and cooling system is one of the biggest investments in your home, so finding a trustworthy, skilled contractor matters. Use this comprehensive checklist to make sure you hire the right HVAC company for your needs.
Verify Licensing & Insurance
- Ask if the company is licensed in your state for HVAC work.
- Request proof of general liability insurance and workers’ compensation coverage.
Confirm they can handle permits and code compliance for your project.
Why it matters: A licensed and insured contractor protects your home, your family, and your wallet if something goes wrong.
Look for Experience & Reputation
- How long has the company been in business? (Chapman Air & Heat has proudly served homeowners since 1981.)
- Do they have consistent positive reviews on Google, Yelp, or BBB?
Tip: Longevity + reputation are strong indicators of a company that stands behind its work.
Ask About Training & Certifications
- Do they undergo ongoing training to stay current on new HVAC technologies?
- Can they service all major brands or are they specialized in certain systems?
Pro insight: Properly trained technicians can diagnose problems faster and ensure your system runs efficiently.
Compare Estimates — the Right Way
- Always request detailed, written estimates (not just verbal quotes).
- Look for itemized costs: equipment, labor, warranties, and additional fees.
- Beware of estimates that are much lower than competitors, it could mean corners are being cut.
Best practice: Don’t choose based on price alone. Focus on value, expertise, and reliability.
Understand Warranties & Guarantees
- Ask about manufacturer warranties on equipment.
- Review the company’s labor/workmanship guarantees.
- Make sure you know who handles warranty claims (the contractor or manufacturer).
Peace of mind: A reputable HVAC company stands behind both the equipment and the installation.
Evaluate Customer Service & Communication
- Do they offer 24/7 emergency service?
- How easy is it to reach them by phone, email, or chat?
- Are they clear and transparent about next steps, timelines, and expectations?
Good sign: A company that values your time and communicates well will make the entire process smoother.
Check for Maintenance Plans & Long-Term Support
- Do they offer preventative maintenance agreements?
- Will they remind you about seasonal tune-ups?
- Can they help improve your system’s lifespan with regular care?
Why it’s smart: Preventative maintenance can extend your HVAC system’s life by years and keep energy bills lower.
Consider Energy Efficiency & Upgrades
- Do they recommend ENERGY STAR-certified systems?
- Can they perform load calculations to size your system properly?
- Do they offer smart thermostat installations or indoor air quality upgrades?
Bonus benefit: The right upgrades can lower utility bills and improve comfort year-round.
Hiring an HVAC company doesn’t have to be stressful, but it does require doing your homework. By following this checklist, you’ll avoid common pitfalls and choose a partner who will keep your home comfortable for years to come.
At Chapman Air & Heat, we’ve been helping homeowners with heating and cooling solutions since 1981. Our licensed, certified technicians are committed to honesty, reliability, and craftsmanship — the same values that have earned us decades of customer trust.
Call Chapman Air & Heat today at 214-340-4999 or request service online.
